請問 一九九八年公布ISO 11620 圖書館績效指標分成三類，計二十九項指標 仍是目前最新的版本嗎? 還是已有更新或取代的版本呢? 謝謝

你好：

有關 ISO 11620 版本的問題，簡答如下：

一、
Performance measurement
“The standard ISO 11620 “Performance indicators for libraries” was first published in 1998， when it dealt mainly with traditional library services. The second revised edition of 2008 with 45 indicators adds performance indicators for electronic library services and adopts the structure of the Balanced Scorecard.” 
資料來源：
Roswitha Poll， “Developments in ISO standards，” IFLA Newsletter (July 2009).
http://www.ifla.org/files/assets/statistics-and-evaluation/newsletters/july-2009.pdf

二、本館館藏：
Information and documentation: library performance indicators (London : BSI Group， 2008). 
集叢名：International standard ; ISO 11620
索書號：Z678.85 In3a 2008 (西文書庫)

三、ISO 11620:2008／Information and documentation -- Library performance indicators
“ISO 11620:2008 specifies the requirements of a performance indicator for libraries and establishes a set of performance indicators to be used by libraries of all types. It also provides guidance on how to implement performance indicators in libraries where such performance indicators are not already in use…”
資料來源：
http://www.iso.org/iso/home/store/catalogue_tc/catalogue_detail.htm?csnumber=37853

以上答覆僅供參考。敬祝　如意。

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2013.10.20